Deski Support - AI-powered WordPress HelpDesk & Support Ticketing

Release date: March 2, 2026

- [ADDED] OpenAI-powered drafting, summarization, and triage, including optional auto-draft notes and auto-triage for email-imported tickets.
- [ADDED] Mailbox import that creates or updates tickets from emails, with configurable defaults, attachments, and subject-based reply matching.

Release date: February 27, 2026

- [ADDED] Secure Note custom field for storing sensitive ticket data (usernames, passwords, API keys, private links). Secure Note values are encrypted in the database, masked in ticket views with show/hide controls, and include an admin-managed encryption key setting.

Release date: February 22, 2026

- [ADDED] Account Notes: saved per customer and shared across all their tickets.
- [ADDED] Ticket To-do List: stored per ticket with status and author.
- [FIXED] Intermittent loss of ticket and reply content. Save errors now show in the UI.
- [FIXED] REST ticket priority saving.
- [FIXED] Security improvements across auth, requests, and data handling.

Release date: November 16, 2024

- [ADDED] Debug logging option.

Release date: September 29, 2024

- [FIXED] Ticket content not getting saved to the database.

Release date: May 20, 2024

- [FIXED] Email notifications issue.

Release date: January 26, 2024

- [FIXED] Create ticket form not rendering correctly in Deski frontend.

Release date: January 22, 2024

- [ADDED] The option to hide the user role on the front end.

Release date: January 22, 2024

- [ADDED] Missing strings to the translation file.
- [ADDED] The option to disable text capitalization in the dashboard.

Release date: January 4, 2024

- [ADDED] The option to hide the category field on the front end.
- [FIXED] Disable registration form option not working.
- [FIXED] Adding two shortcodes to the same page causes the text editor not to show.

Release date: October 7, 2023

- [ADDED] Shortcodes.

Release date: September 8, 2023

- [FIXED] Ticket submission error.

Release date: September 6, 2023

- [ADDED] REST API.

Release date: July 26, 2023

- [FIXED] Not redirecting properly after new user registration.

Release date: July 25, 2023

- [ADDED] Preparation for add-on release.

Release date: July 23, 2023

- [FIXED] Custom CSS/JS files are not being properly included when a child theme is active.

Release date: July 14, 2023

- [FIXED] Attachment bug fix.

Release date: July 12, 2023

- [ADDED] Show customers past tickets on the view ticket page.

Release date: June 30, 2023

- [ADDED] Filter deski_reply_content.
- [FIXED] Links added without protocol in replies are not being handled correctly.

Release date: June 28, 2023

- [FIXED] Links in email templates are not formatted correctly if Deski's front end is in a subfolder.

Release date: June 11, 2023

- [ADDED] Canned responses categories.

Release date: June 5, 2023

- [ADDED] Google ReCaptcha v3 integration.

Release date: June 1, 2023

- [ADDED] The option to import/export plugin data.

Release date: May 17, 2023

- [ADDED] The option to display notices in the front, login/registration page, and the dashboard.

Release date: May 15, 2023

- [FIXED] Custom field update bug.

Release date: May 11, 2023

- [FIXED] Translatable role names not showing correctly.
- [ADDED] License verification.

Release date: May 8, 2023

- Initial release.